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发表于 2009-5-28 12:47:05
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Windows 7 Pre-release Privacy Statement for the Microsoft Error Reporting Service
[This content is preliminary and subject to change.]
For the most up-to-date privacy information, see the online privacy statement at http://go.microsoft.com/fwlink/?LinkId=104288.
WHAT THIS FEATURE DOES
The Microsoft Error Reporting Service helps Microsoft and Windows partners diagnose problems in the software you use and provide solutions. Not all problems have solutions, but when solutions are available, they are offered as steps to solve a problem you’ve reported or as updates to install. To help prevent problems and make software more reliable, some solutions are also included in service packs and future versions of the software.
INFORMATION COLLECTED, PROCESSED, OR TRANSMITTED
Many Microsoft software programs, including Windows 7, are designed to work with the reporting service. If a problem occurs in one of these software programs, you are asked if you want to send a report to check for a solution. You can view the details of the report before sending it, although some files might not be in a readable format.
The Microsoft Error Reporting Service is an Internet-enabled feature that collects standard information from your computer ("standard computer information"). Standard computer information typically includes information such as your Internet Protocol (IP) address, operating system version, browser version, and regional and language settings. In some cases, standard computer information might also include hardware ID, which indicates the device manufacturer, device name, and version.
In addition to standard computer information, the reporting service collects the information that is most useful for diagnosing and solving the problem that has occurred, such as:
• Where the problem happened in the software or hardware
• The type or severity of the problem
• Files that help describe the
• Basic software and hardware information
Reports might unintentionally contain personal information, but Microsoft does not use the information to identify you or contact you. If a report is likely to contain this type of information, Windows will ask if you want to send it, even if you have turned on automatic reporting. This gives you the opportunity to review the report before sending it to Microsoft. Reports including files and data might be stored on your computer until you have an opportunity to review and send them, or after they have been sent.
After you report a problem, you might be asked to complete a survey about the error experience. If you choose to provide a phone number or e-mail address in response to the survey, your error report will no longer be anonymous. Microsoft might contact you to request additional information to help solve the problem you reported.
Microsoft Error Reporting generates a globally unique identifier (GUID) that is stored on your computer and sent with error reports to uniquely identify your computer. The GUID is a randomly generated number; it does not contain any personal information and is not used to identify you.
USE OF INFORMATION
Microsoft uses information about errors and problems to improve Windows and the software and hardware designed for use with Windows operating systems. Microsoft employees, contractors, vendors, and partners might be provided access to information collected by the reporting service. However, they will use the information only to repair or improve the products that they publish or manufacture.
To improve the products that run on Microsoft software, Microsoft might share aggregate information about errors and problems. Microsoft uses aggregate information for statistical analysis. Aggregate information does not contain specific information from individual reports, nor does it include any personal or confidential information that might have been collected from a report.
Information that is collected by or sent to Microsoft might be stored and processed in the United States or any other country in which Microsoft or its affiliates, subsidiaries, or service providers maintain facilities. Microsoft abides by the safe harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of data from the European Union.
Microsoft may access or disclose information about you in order to: (a) comply with the law or respond to lawful requests or legal process; (b) protect the rights or property of Microsoft or our customers, including the enforcement of our agreements or policies governing your use of the services; or (c) act on a good faith belief that such access or disclosure is necessary to protect the personal safety of Microsoft employees, customers, or the public.
Microsoft occasionally hires other companies to provide limited services on its behalf, such as providing customer support, processing transactions, or performing statistical analysis of reports. Microsoft will provide these companies only the information they need to deliver the service. They are required to maintain the confidentiality of the information and are prohibited from using it for any other purpose.
CHOICE AND CONTROL
For pre-release versions of Windows 7, you are enrolled in Microsoft Error Reporting Services by default. Administrators can stop all users from participating in the Microsoft Error Reporting Services by going to Windows Solution Center in Control Panel. Click the Start menu, click Control Panel, click System and Security, click Windows Solution Center, click Change message settings in the left navigation pane, and then, under Related settings, click Problem Reporting Settings.
Windows 7 also allows you to report problems automatically by choosing the “Recommended settings” option in setup. If you use automatic reporting, you are not typically prompted to review the information in a report before it is sent. You can choose to stop reporting problems at any time.
Enterprise customers can use the Microsoft System Center Operations Manager 2007 to manage error reporting and data collection, and to choose the information that is sent to Microsoft. For more information, see the Microsoft System Center Operations Manager 2007 website at http://go.microsoft.com/fwlink/?LinkId=93241.
SECURITY PRACTICES
Microsoft is committed to protecting the security of your information. We use a variety of security technologies and procedures to help protect your information from unauthorized access, use, or disclosure. For example, we store the information that you provide on computer servers that have limited access and that are located in controlled facilities.
FOR MORE INFORMATION
If you have questions about this privacy statement, please contact us by submitting your questions online to Privacy Feedback at:
https://support.microsoft.com/common/survey.aspx?scid=sw;en;1213&showpage=1
Or by postal mail:
Windows 7 Privacy Statement
c/o Microsoft Privacy Response Center
Microsoft Corporation
One Microsoft Way
Redmond, Washington 98052 |
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